Dimitrios Thomadakis sends you a contact message

Name	Dimitrios Thomadakis
Email	mitsman@onepost.net
Message	I purchased both seasons, downloaded all episodes, but I am unable to decompress any of the files. I tried several popular utilities, but every one fails. Is there a specific process I should have followed? Please look into this, because right now I have paid 133 euros and got absolutely nothing to show for it. My invoice ID is TIO3142017 and my purchase key is 42ca358630b406cb81b99911bb64f851.